Coronavirus (COVID-19) FAQ’s for Clients

What is Tundra doing in response to COVID-19? 

Tundra’s number one priority is providing a safe and healthy work environment for all. Tundra has created a Coronavirus taskforce to manage all concerns and issues related to COVID-19.  All of Tundra’s efforts are based on public health best practices and designed to protect the well-being of our associates, candidates, and clients. 

What steps is Tundra taking to prevent exposure to COVID-19? 

Tundra’s number one priority is providing a safe and healthy work environment for all. Tundra has taken immediate action to keep our associates and candidates safe. Some of the steps we took:

  • On February 27, 2020, Tundra implemented a travel policy restricting travel and requiring associates and candidates to communicate their travel plans to Human Resources and follow our existing 14 day “stay-at-home and monitor for symptoms” protocol. Business travel outside of Canada was restricted for all Tundra associates.
  • On March 13, 2020, all Tundra offices were closed, and our associates were required to work from home until further notice.
  • As well, Tundra asked anyone who had recently travelled, shown symptoms of illness, or has been in contact with someone who tested positive for COVID-19 to self isolate for fourteen (14) days.

Can Tundra recommend best practices to mitigate and prevent the spread of COVID-19?

Tundra believes that following government and health agencies will provide the appropriate information and measures that should be followed at this time. We recommend organizations such as the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). Steps we are taking include:

  • Work from home policy
  • Communicating steps to prevent the spread of COVID-19 with workers
  • Requesting workers to wash their hands frequently for at least 20 seconds at a time
  • Requesting our associates stay at least six (6) feet apart from another person, where possible
  • Sanitizing work areas frequently, especially high-touch areas
  • Providing disinfectant and hand-sanitizer to workers in their workstations
  • Enforcing 14-day self-isolation for anyone who has recently travelled outside of the country, been exposed to someone who has COVID-19, or has shown any cold or flu symptoms.

Is Tundra prepared to handle my recruiting needs during the COVID-19 pandemic? 

Tundra recruits in a variety of market conditions and diverse conditions. While following guidance from health authorities, we will ensure our commitment to providing the best talent continues to meet the needs of our clients most safely and effectively possible.

What is Tundra’s plan to sustain your business during the COVID-19 pandemic? 

Tundra has a Business Continuity Plan in place that includes pandemic planning to assure that all functions of the business remain operational. As the situation surrounding COVID-19 is changing rapidly, we have established protocols to follow recommendations from federal and provincial authorities in a timely manner. We have an assigned advisory group to ensure we continue to run our business and support our clients and workers most safely and effectively possible. We will continue to provide updates.

What is included in Tundra’s pandemic response plan? Can you give me more specific details?

Travel for associates is suspended to all countries noted on Public Health Agency of Canada and World Health Organization restricted lists, and based on the latest government advisories and notifications.

Our associates have technology and tools that enable remote working.  We conduct interviews by video Skype interviews. We also conduct our interviews with the COVID-19 screening checklist.

What is Tundra doing to ensure workers don’t bring the virus into my workplace? 

Tundra is promoting responsible behaviour among all our associates and workers. We are committed to informing, educating, and driving awareness about CDC and WHO prevention guidelines such as social distancing.

Without exception, we are thoroughly vetting candidates before they are cleared to start a work assignment. If you believe an existing employee may have been exposed to the virus or if a situation arises where you need assistance urgently screening a worker for any reason, please reach out to your Tundra contact for immediate support. 

Can I ask a temporary worker to work from home? 

Generally, yes. Given the recent direction of social distancing, we understand you may be required or feel more comfortable if all your employees, including temporary workers, work remotely. Tundra will work with you to ensure the proper protocols and tools are available to assist you and ensure this transition goes smoothly. Work from home options will be available in circumstances that allow such work to continue.

What if a temporary employee has COVID-19 and cannot work?  

Where a temporary worker, or his/her immediate family member, contracts COVID-19 and is unable to work, the temporary worker will be entitled to an unpaid job-protected statutory leave of absence under applicable provincial and federal employment standards legislation (e.g., statutory sick leave, medical leave, family care/responsibility leave). If a temporary worker requests to take a certain unpaid statutory leave of absence and meets the qualifying requirements of that statutory leave .

How often will Tundra update clients on the COVID-19 outbreak?

Tundra has and will continue to respond to all individual customer inquires. We have communicated to all our clients and workers and will continue to update the FAQ on our site. (insert link here)

This document and the FAQs are intended to provide you with general information about the novel coronavirus, including how it is transmitted and how you can prevent infection. It does not constitute legal advice on this topic.

This document is not intended to be exhaustive, and we encourage you to supplement your knowledge of coronavirus by visiting the website of the Centers for Disease Control and Prevention (CDC) and The World Health Organization (WHO).