Tundra Technical Solutions Ranked as Largest Canadian-Owned Staffing Firm. Learn more about the announcement here

PRIVACY POLICY
Tundra Technical Solutions Inc. and Affiliated Entities
Last Updated: June 18, 2026

1 – Overview

This Privacy Policy applies to Tundra Technical Solutions Inc. and its affiliated entities operating under the Tundra brand (collectively, “Tundra”). It describes Tundra’s practices for collecting, using, and disclosing Personal Information. Tundra Technical Solutions Inc., located at 4711 Yonge Street, Suite 700, Toronto, Ontario, M2N 6K8, is the accountable organization for purposes of applicable Canadian privacy law. A current list of affiliated entities covered by this Privacy Policy is available upon request from the Group Privacy Officer.

Tundra assists temporary and permanent worker candidates (the “Candidates”) to find and fulfill temporary and permanent jobs for our clients (the “Clients”). Tundra also provides managed solutions services. If a Candidate chooses to create an account and profile on the Tundra Website, Tundra collects the Candidate’s login information to provide access to that profile. Tundra uses the Personal Information the Candidate provides for the purposes of matching the Candidate with positions on behalf of Clients. Tundra may disclose relevant Personal Information to Clients for that purpose. Tundra also collects additional information when a Candidate applies to jobs, interviews with Tundra, provides references, or works on assignments with Clients. Clients may retain and use information they receive in accordance with their own privacy practices and applicable law.

This Privacy Policy should be read in conjunction with Tundra’s Terms of Use and, where applicable, any other agreement you have with Tundra.

As used herein, “Personal Information” means any information recorded in any form about an identifiable individual, or an individual whose identity may be determined from the information, and may include information such as a person’s name, IP address, email address, residential address, telephone number, and, in some cases, more sensitive information such as educational history, employment history, government-issued identification numbers, background checks, reference checks, and financial or tax information. Certain categories of information collected by Tundra may constitute “Sensitive Personal Information” under applicable law, including under the California Consumer Privacy Act, as amended.

2 – Collection of Personal Information

You provide Tundra with much of the data we collect. Tundra collects and processes Personal Information directly from you when you use the Tundra Website or engage with Tundra’s Services. Tundra may also obtain Personal Information about you from third parties, including clients, service providers, references, and publicly available sources, as permitted by applicable law. Tundra uses and discloses Personal Information only as described in this Privacy Policy and as otherwise permitted or required by law.

Tundra may disclose Personal Information to its affiliates for the purposes set out in this Privacy Policy.

To the extent you provide Personal Information about others (including Personal Information of your clients, third parties, or third-party job candidates), you represent and warrant that you have obtained all necessary consents or other legal authority to disclose such Personal Information to Tundra and to allow Tundra to process such Personal Information in accordance with this Privacy Policy.

You may opt out of any marketing communications from Tundra and its affiliates at any time. Tundra’s emails will contain instructions for removal from any mailing list. If you no longer wish to be contacted for marketing purposes, please contact us at privacy@tundratechnical.com with the subject line “Marketing Opt-Out.”

3 – Use, Disclosure, and Retention of Personal Information

Tundra collects, uses, and discloses Personal Information for the following purposes:

  • To verify your identity.
  • To provide you with its Services.
  • To operate, maintain, and improve the Tundra Website and related infrastructure.
  • To assist you with technical support issues.
  • To comply with applicable laws, regulations, court orders, subpoenas, and other legal processes, and to protect Tundra, its affiliates, and others from harm.
  • To obtain background checks and reference checks
  • To retain your profile and consider you for future roles with other Clients, for as long as permitted by applicable law.
  • To verify work authorization.
  • To obtain drug testing or occupational health screening, where required by a Client or applicable law.
  • To process accommodation or disability-related information where applicable.
  • To support candidate screening.

Tundra may use artificial intelligence (AI) tools to assist its recruiting and placement activities; all hiring and placement decisions are made by a human.

Tundra discloses Personal Information to third parties in the following categories for the following purposes:

  • Identifiers (e.g., name and email): disclosed to Clients for placement services.
  • Professional and employment information (resume, work history, skills, education): disclosed to Clients for placement services.
  • Sensitive Personal Information (government-issued identification numbers and financial or tax information): disclosed to payroll, accounting, benefits, background screening, and other service providers as necessary to provide the Services and meet legal obligations.

This Personal Information will form part of a Candidate’s profile and will be disclosed to the Client to provide the Services. The Client will handle such Personal Information in accordance with its own privacy practices and applicable law. If Tundra’s relationship with the Client is terminated, the Client may retain the Candidate’s Personal Information for the purpose of fulfilling temporary and permanent work assignments.

Tundra may also require financial, accounting, payroll, tax, and employment-related information to provide the Services and comply with legal, regulatory, and contractual obligations.

Tundra may use your name and email address to send service-related communications, including account information, updates, and notifications relating to the Services. Where permitted by applicable law, Tundra may also send information about Tundra’s or its affiliates’ services.

Retention of Personal Information. Tundra retains Personal Information for the following periods, or as otherwise required by applicable law:

  • Candidate profile and placement data: retained for the duration of the active candidate relationship and thereafter for as long as reasonably necessary to evaluate applicants, consider them for future roles, maintain business records, and comply with legal obligations.
  • Financial and payroll records: retained for seven (7) years.
  • Records subject to a legal hold or regulatory requirement: retained until the hold or requirement is released.

Tundra may use login information and IP addresses to help diagnose problems, administer the Tundra Website, maintain security, and understand general website usage. Tundra may use cookies or similar technologies to support website functionality and analytics.

Tundra may disclose Personal Information to service providers and other organizations that perform services on its behalf, as permitted by applicable law.

It is your responsibility to keep your credentials to access the Tundra Website safe. You agree to notify us as soon as possible if you become aware of any misuse of your password and to immediately change your password.

4 – Security

Tundra limits access to Personal Information to employees, contractors, and agents who need that information to provide the Services. Those recipients are subject to confidentiality obligations. Employees may be disciplined or terminated if they fail to meet these obligations.

The Internet is not inherently secure, and Tundra cannot guarantee that your Personal Information will be secure at all times. Transmission of Personal Information over the Internet is at your own risk, and you should only submit Personal Information to the Tundra Website within a secure environment.

5 – Your Data Protection Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your Personal Information.

Access. You may request access to the Personal Information Tundra has collected about you. Tundra will provide access at no charge, except where a fee is permitted by applicable law.

Correction. You may request that Tundra correct inaccurate Personal Information maintained about you.

Deletion. You may request that Tundra delete your Personal Information, subject to applicable legal and operational exceptions.

To exercise any of these rights, please contact Tundra by email at privacy@tundratechnical.com or by mail at the address below.

Tundra’s Group Privacy Officer
Michael Savo
Group Privacy Officer
Tundra Technical Solutions Inc. (on behalf of the Tundra Group)
4711 Yonge Street, Suite 700
Toronto, Ontario
M2N 6K8
privacy@tundratechnical.com

5.1 – California Privacy Rights

This Section 5.1 applies only to California residents and describes rights provided under the California Consumer Privacy Act, as amended. It applies to Personal Information collected by any Tundra Group entity.

In the preceding twelve (12) months, Tundra has collected the following categories of Personal Information: identifiers, professional or employment-related information, education information, financial information, internet or other electronic network activity information, inferences drawn from Personal Information, and Sensitive Personal Information, including government-issued identifiers and financial account information.

Tundra collects Personal Information directly from you, from your use of the Tundra Website, from clients and business partners involved in staffing and workforce solutions, and from service providers and other third parties that support Tundra’s operations. Tundra uses this information to provide staffing, recruiting, employment, payroll, accounting, compliance, and related business operations.

Tundra does not sell Personal Information and does not share Personal Information for cross-context behavioral advertising.

Tundra may disclose Personal Information to clients, affiliates, and service providers as necessary to provide staffing, recruiting, payroll, accounting, compliance, website support, and related business operations.

Tundra does not use or disclose Sensitive Personal Information for purposes other than those permitted by applicable law.

California residents have the right to request that Tundra disclose the categories and specific pieces of Personal Information Tundra has collected about them, the categories of sources from which the information was collected, the business or commercial purposes for collecting, using, or disclosing the information, and the categories of third parties to whom the information was disclosed.

California residents also have the right to request deletion of Personal Information collected from them and correction of inaccurate Personal Information, subject to exceptions permitted by law.

Tundra will not discriminate against you for exercising any rights available to you under California law.

You may designate an authorized agent to submit a request on your behalf. Tundra may require the agent to provide written authorization and may require you to verify your identity directly with Tundra.

Tundra will respond to verifiable consumer requests within the time required by applicable law. To submit a request, please contact Tundra at privacy@tundratechnical.com or by mail at the address listed above.

5.2 – Quebec Privacy Rights (Law 25)

This Section 5.2 applies to Quebec residents and supplements the rest of this Privacy Policy. It reflects Tundra’s obligations under the Act respecting the protection of personal information in the private sector, as amended by Act 25 (“Law 25”).

Privacy Officer. Tundra’s Group Privacy Officer (identified in Section 5 above) is responsible for the protection of Personal Information held by the Tundra Group. You may contact the Group Privacy Officer at any time with questions or concerns about this Privacy Policy or Tundra’s privacy practices.

Your Rights. Quebec residents have the right to (a) access the Personal Information Tundra holds about them; (b) request correction of inaccurate, incomplete, or ambiguous Personal Information; (c) request deletion of Personal Information collected, communicated, or used contrary to law; (d) be informed of and, where applicable, object to the use of Personal Information for profiling or automated decision-making that produces legal or significant effects; and (e) receive Personal Information in a structured, commonly used technological format (data portability). To exercise these rights, contact Tundra at privacy@tundratechnical.com.

Cross-Border Transfers. Tundra Group entities operate in multiple jurisdictions. Your Personal Information may be transferred to, and processed by, Tundra Group entities or third-party service providers located in provinces or countries outside Quebec, including Ontario and the United States. Transfers among Tundra Group entities are intragroup transfers governed by this Privacy Policy. Before communicating Personal Information outside Quebec to any recipient, Tundra conducts a privacy impact assessment as required by Law 25. Further details about cross-border transfers may be obtained by contacting the Group Privacy Officer.

Complaints. If you have a complaint about Tundra’s handling of your Personal Information, you may contact the Group Privacy Officer. If the matter is not resolved to your satisfaction, you may file a complaint with the Commission d’accès à l’information (CAI) at www.cai.gouv.qc.ca.

Artificial Intelligence. Tundra may use artificial intelligence (AI) tools to assist its recruiting and placement activities; all hiring and placement decisions are made by a human.

5.3 – EU/EEA Data Subject Rights (GDPR)

This Section 5.3 applies to individuals located in the European Union or European Economic Area (“EU/EEA”) whose Personal Information is processed by a Tundra Group entity. It supplements the rest of this Privacy Policy and reflects Tundra’s obligations under Regulation (EU) 2016/679 (the “GDPR”). In the event of any conflict between this Section 5.3 and other sections of this Privacy Policy as applied to EU/EEA data subjects, this Section 5.3 prevails.

5.3.1 – Data Controllers

The Tundra Group entities acting as data controllers for the processing of Personal Information of EU/EEA data subjects are:

  • Solutions Techniques Tundra France SAS, registered at 52 boulevard Sébastopol, 75003 Paris, France (RCS Paris 930 534 045);
  • Tundra Technical Solutions Ireland Limited, registered at WeWork, 5 Harcourt Road, Office #03-103, Dublin 2, D02 FW64, Ireland (CRO 749147); and
  • Tundra Technical Solutions UK Limited, registered at Unit 1 Princeton Mews, 167–169 London Road, Kingston, Surrey, England, KT2 6PT, United Kingdom (Companies House 08508839).

Each entity acts as an independent controller in respect of the Personal Information it processes.

Tundra Technical Solutions Inc., located at 4711 Yonge Street, Suite 700, Toronto, Ontario, M2N 6K8, Canada, is the accountable organization for Canadian privacy law purposes and coordinates privacy governance across the Tundra Group.

5.3.2 – Legal Basis for Processing

Tundra processes Personal Information of EU/EEA data subjects on the following legal bases under Article 6 GDPR:

  • Performance of a contract (Article 6(1)(b)): processing necessary to provide recruitment, placement, payroll, and related staffing services to Candidates and Clients, including identity verification, candidate matching, and assignment management.
  • Legal obligation (Article 6(1)(c)): processing necessary to comply with applicable employment law, tax law, social security law, and other legal or regulatory obligations, including financial record-keeping, payroll reporting, and mandatory background checks.
  • Legitimate interests (Article 6(1)(f)): processing necessary for Tundra’s legitimate business interests, including retaining Candidate profiles for future placement opportunities, fraud prevention, security, and improving Tundra’s services, where such interests are not overridden by the data subject’s rights and interests.
  • Consent (Article 6(1)(a)): where Tundra relies on consent as the legal basis (for example, for certain marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, contact privacy@tundratechnical.com.

Where Tundra processes special category data (within the meaning of Article 9 GDPR), including health or disability information or criminal record data obtained through background checks, Tundra does so on the following additional legal bases:

  • Article 9(2)(b): processing necessary for the purposes of carrying out obligations and exercising rights in the field of employment and social security law.
  • Article 9(2)(h): processing necessary for the purposes of occupational medicine, to the extent applicable.
  • Article 9(2)(a): explicit consent, where required by applicable law and obtained from you.

5.3.3 – Your Rights

Subject to applicable law and certain exceptions, EU/EEA data subjects have the following rights in respect of their Personal Information:

  • Access (Article 15): the right to obtain confirmation of whether Tundra processes your Personal Information, and if so, to receive a copy of that information and supplementary details about the processing.
  • Rectification (Article 16): the right to have inaccurate or incomplete Personal Information corrected.
  • Erasure (Article 17): the right to request deletion of your Personal Information where, among other circumstances, it is no longer necessary for the purposes for which it was collected, or you withdraw consent and no other legal basis applies.
  • Restriction (Article 18): the right to request that Tundra restrict processing of your Personal Information in certain circumstances, for example while the accuracy of the information is contested.
  • Portability (Article 20): the right to receive Personal Information you have provided to Tundra in a structured, commonly used, machine-readable format, and to transmit that information to another controller, where processing is based on consent or a contract and carried out by automated means.
  • Objection (Article 21): the right to object to processing based on legitimate interests (Article 6(1)(f)), including profiling. Tundra will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims. You may also object at any time to processing for direct marketing purposes.
  • Automated decision-making (Article 22): the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects. Tundra may use artificial intelligence (AI) tools to assist its recruiting and placement activities; all hiring and placement decisions are made by a human. You have the right to request human review of any decision that significantly affects you, to express your point of view, and to contest the decision.

To exercise any of the above rights, please contact privacy@tundratechnical.com. Tundra will respond within one month of receipt of your request, which may be extended by a further two months where necessary. Tundra may ask you to verify your identity before processing your request.

5.3.4 – International Transfers

Tundra Group entities operate in multiple jurisdictions. Your Personal Information may be transferred to, and processed by, Tundra Group entities or third-party service providers located outside the EU/EEA, including in Canada and the United States.

Transfers from the EU/EEA to Canada are made on the basis of the European Commission’s adequacy decision for Canada under the Personal Information Protection and Electronic Documents Act (PIPEDA). Transfers to the United States are made on the basis of Standard Contractual Clauses approved by the European Commission pursuant to Article 46(2)(c) GDPR, or such other transfer mechanism as may be applicable.

Transfers from the United Kingdom are governed by the UK GDPR and made on the basis of International Data Transfer Agreements or other transfer mechanisms approved by the UK Information Commissioner’s Office, as applicable.

5.3.5 – Retention

Tundra retains Personal Information of EU/EEA data subjects for the following periods or criteria:

  • Candidate profile and placement data: retained for the duration of the candidate relationship and for seven years thereafter, unless a longer period is required by applicable law or a legal hold is in place.

Retention periods are reviewed periodically. At the end of the applicable retention period, Personal Information will be securely deleted or anonymized.

5.3.6 – Right to Lodge a Complaint

If you believe that Tundra has not complied with its obligations under the GDPR in respect of your Personal Information, you have the right to lodge a complaint with the supervisory authority in the EU/EEA member state of your habitual residence, place of work, or the place of the alleged infringement.

The lead supervisory authority for Tundra’s EU/EEA processing is Ireland. Contact details for EU/EEA supervisory authorities are available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

For UK residents, complaints may be lodged with the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

Tundra encourages you to contact the Group Privacy Officer in the first instance, as many concerns can be resolved directly.

6 – Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit the Tundra Website, Tundra may collect information from you automatically through cookies or similar technology.

How does Tundra use cookies?

Tundra uses cookies in a range of ways to improve your experience on our website, including keeping you signed in and understanding how you use our website.

What types of cookies does Tundra use?

Functionality – Tundra uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and your location. A mix of first-party and third-party cookies are used.

Analytics – Tundra may use cookies or similar technologies to collect information about your visit to the Tundra Website, the content you viewed, the links you followed, and information about your browser, device, and IP address in order to understand and improve website performance and user experience.

How to manage cookies

You can set your browser not to accept cookies. However, some features of the Tundra Website may not function as a result.

7 – Third-Party Links

The Tundra Website contains links to other websites. This Privacy Policy applies only to the Tundra Website. If you click on a link to another website, you should read that website’s privacy policy.